Bug #30606
closed
nexuskite Mobile app - Amadeus- Prod build testing - In case of a package booking, if the hotel and vehicle are dropped off, we are unable to cancel the PNR.
Added by smriti sharma about 2 months ago.
Updated 10 days ago.
Description
In case of a package booking, if the hotel and vehicle are dropped off, we are unable to cancel the PNR.
PFA,
Login with traveler.
Search package with multicity, any location and dates.
Select light , Hotel and vehicle.
Confirm Booking.
Now we are getting errors, and only the flight is getting booked.
Cancel the same PNR.


Files
The same is happening on web too , getting error in the API response

Request Body :
{"pnr":["BWYA75"],"lname":"Clan","module":"PACKAGE_MODULE","language":"0","projectSource":"KITE"}
Response :
{
"status": {
"type": "ERROR"
},
"error": [{
"errorCode": "555",
"errorMessage": "Something Went wrong, retry after a while"
}]
}
- Assignee changed from Neha Changotra to raja pandey
- Assignee changed from raja pandey to smriti sharma
@smriti sharma Please try cancelling the PNR again and let me know if the issue still exists so i can assign it to the web team.
- Release 16 July 2025 added
- Release deleted (
17 June 2025)
- Assignee changed from raja pandey to deepali bhaskar
Working fine at our end, checked on staging , Hotel and Vehicle got dropped during trip booking, than canceled PNR,
It worked as expected(PNR got cancelled).

- Assignee changed from deepali bhaskar to smriti sharma
- Status changed from New to Closed
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