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Bug #34996

closed

Mobile app - Impact - Amadeus - We are encountering an error on the Booking Confirmation page when a Hotel PNR is created.

Added by smriti sharma 13 days ago. Updated 7 days ago.

Status:
Closed
Priority:
Urgent
Assignee:
smriti sharma
Start date:
23 October 2025
Due date:
% Done:

0%

Estimated time:
Bug Type:
Functional
Release:
15 Oct 2025 Release
Is bug acceptable?:
Yes
Bug Severity:
S0

Description

We are encountering an error on the Booking Confirmation page when a Hotel PNR is created.

PFA,

Do a hotel booking and check the issue.

Files

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clipboard-202510231242-1iuh0.png (264 KB) clipboard-202510231242-1iuh0.png smriti sharma, 23 October 2025 07:12 AM
clipboard-202510231657-svvui.png (186 KB) clipboard-202510231657-svvui.png vanshaj vanshaj, 23 October 2025 11:27 AM
clipboard-202510231242-1iuh0.png
clipboard-202510231657-svvui.png
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 #1

Updated by smriti sharma 12 days ago

  • Priority changed from Normal to Urgent

Getting the same, in case we try to Retrieve any Hotel PNR.

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 #2

Updated by vanshaj vanshaj 12 days ago

clipboard-202510231657-svvui.png

Getting error from api and on web too

/nexusapi/hotelRetrieve

{
"error": {
"errorCode": "531",
"errorMessage": ["Please Check PNR"]
}
}

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 #3

Updated by vanshaj vanshaj 12 days ago

  • Assignee changed from Sachin Rana to Abhay Kumar
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 #4

Updated by Abhay Kumar 12 days ago

  • Status changed from New to Resolved
  • Assignee changed from Abhay Kumar to smriti sharma

Hi Smriti,
I am not able to replicate this bug.

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 #5

Updated by smriti sharma 7 days ago

  • Status changed from Resolved to Closed

Issue closed.

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