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Bug #34278
openTask #2139 -nexusKite Mobile App: Username and login management. - When we create an admin user with the same username but different email address, not able to login getting invalid password error.
Start date:
24 September 2025
Due date:
% Done:
0%
Estimated time:
Bug Type:
Functional
Release:
24 Sept 2025 Release
Is bug acceptable?:
Yes
Bug Severity:
S0
Description
Steps to Reproduce:
- Create admin users under three agencies:
- Agency 1 : Same username and same email address.
- Agency 2 : Same username and same email address.
- Agency 3 : Same username but different email address.
- Manually update the password for all three admin users.
- Attempt to log in to mobile app using the updated password.
- Login succeeds for agencies where the username and email are the same.
- Login fails with an "Invalid password" error for the agency where the username is the same but the email is different.

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Updated by vanshaj vanshaj about 1 month ago
- Assignee changed from vanshaj vanshaj to Dikshant Pawar
As discussed ,issue persists on web too
Needs to be checked by API team
Updated by Dikshant Pawar about 1 month ago
- Assignee changed from Dikshant Pawar to Neha Changotra
Hi Neha,
As discussed with Raja, please confirm this bug.
Updated by Neha Changotra about 1 month ago
- Priority changed from Urgent to Normal
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