Bug #31196
closed
Task#542 - nexusKite Mobile App: Implementation of NDC AA and Porter. - Cancel reservation is not working on Mobile app.
Added by smriti sharma about 1 month ago. Updated 13 days ago.
0%
Description
Cancel reservation is not working on Mobile app.
working properly on Web.
PFA,
Login with profile-user@farenexus.com / India@123.
Search FLL-ORD, 14-18 AUG.
Do NDC AA booking. IN French
Cancel the reservation.
Files
| clipboard-202507011742-rrrmd.png (298 KB) clipboard-202507011742-rrrmd.png | smriti sharma, 01 July 2025 12:12 PM | ||
| book_26075.zip (21.8 KB) book_26075.zip | smriti sharma, 14 July 2025 05:36 AM | ||
| clipboard-202507141508-en4qn.png (254 KB) clipboard-202507141508-en4qn.png | smriti sharma, 14 July 2025 09:38 AM | ||
| clipboard-202507232133-wuldg.png (293 KB) clipboard-202507232133-wuldg.png | smriti sharma, 23 July 2025 04:03 PM | ||
| clipboard-202507232134-bb0ne.png (220 KB) clipboard-202507232134-bb0ne.png | smriti sharma, 23 July 2025 04:04 PM | ||
| clipboard-202507232157-cagcu.png (259 KB) clipboard-202507232157-cagcu.png | smriti sharma, 23 July 2025 04:27 PM |
Updated by vanshaj vanshaj about 1 month ago
Api : https://a.uat.w.farenexushub.com/nexusapi/cancel
Request Body :
{
"pnr": [
"N9Z3AB"
],
"lname": "MCCLAIZ",
"language": "FR",
"clientId": "7699614374",
"agencyKey": "7698031553",
"bookedBy": "profile-user@farenexus.com",
"bookedByName": "MONICA MCCLAIZ",
"module": "AIR_MODULE",
"username": "profile-user@farenexus.com",
"projectSource": "KITE",
"pos": "CA",
"apiSource": "NDCEXCHANGE",
"cancelType": null
}
Response :
{
"status": {
"type": "ERROR",
"message": {
"text": "No OrderID found in request"
},
"airlineSource": "AA"
},
"error": [
{
"gdsType": "NDCEXCHANGE",
"errorCode": "992",
"errorMessage": "No OrderID found in request"
}
],
"tripType": "RT"
}
Updated by vanshaj vanshaj about 1 month ago
- Assignee changed from Sachin Rana to mehak kashyap
Updated by smriti sharma 27 days ago
Same issue with Travel arranger flow as well.
Updated by mehak kashyap 26 days ago
- Assignee changed from mehak kashyap to smriti sharma
Updated by smriti sharma 22 days ago
- File book_26075.zip book_26075.zip added
- Assignee changed from smriti sharma to rahul bawa
Logs attached. Kindly check.
Updated by rahul bawa 22 days ago
- Assignee changed from rahul bawa to smriti sharma
Since the issue pertains to a cancellation, I’ve reviewed the logs and found that the cancel log is missing. Kindly verify the logs on your end before reverting, and ensure the relevant entries are present for proper analysis. We’re unable to accurately analyze the issue without the relevant logs. Thank you.
Updated by smriti sharma 22 days ago
- File clipboard-202507141508-en4qn.png clipboard-202507141508-en4qn.png added
- Status changed from New to In Progress
- Assignee changed from smriti sharma to rahul bawa
Hi @rahul bawa ,
I have reviewed the logs before attaching them to the bug. I am also attaching the relevant screenshot below. Please let me know if I have missed any other XML that contain Cancelled remarks.
Updated by rahul bawa 13 days ago
- Assignee changed from rahul bawa to smriti sharma
Hi @smriti sharma As we have investigated and found that rebookkey is not present in the request as a result orderid is not going to NDC. Please check with mobile team. We need rebookkey in json request ... for example:
{
"pnr": [
"1WJPY4"
],
"lname": "NAME",
"module": "AIR_MODULE",
"emailRq": {
"email": "himanshu.pal@farenexus.com"
},
"rebookKey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
}
Updated by smriti sharma 13 days ago
- Assignee changed from smriti sharma to Sachin Rana
Hi @Sachin Rana ,
Kindly check.
Updated by vanshaj vanshaj 13 days ago
- Status changed from In Progress to Resolved
Updated by vanshaj vanshaj 13 days ago
- Assignee changed from Sachin Rana to smriti sharma
Fixed in Version: 2.0.38 || (32)
Updated by smriti sharma 13 days ago
- File clipboard-202507232133-wuldg.png clipboard-202507232133-wuldg.png added
- File clipboard-202507232134-bb0ne.png clipboard-202507232134-bb0ne.png added
- Status changed from Resolved to In Progress
- Assignee changed from smriti sharma to vanshaj vanshaj
Issue reoepn.Able to cancel PNR on Web
.!clipboard-202507232133-wuldg.png!
Updated by vanshaj vanshaj 13 days ago
- Assignee changed from vanshaj vanshaj to smriti sharma
Getting the error response from API
Updated by smriti sharma 13 days ago
- File clipboard-202507232157-cagcu.png clipboard-202507232157-cagcu.png added
- Status changed from In Progress to Closed
Issue verified and closed.